Free Shipping & Free Returns. Everytime.

We offer free returns & exchanges within 30 days on all orders.  Follow the simple steps below to complete your return / exchange:

  • Send return / exchange request to info@terracottanewyork.com; we will respond within 24 hours with a pre-paid USPS return label
  • Print return label & affix to return package
  • Drop off your package at an USPS location nearest to you 
  • We process every return within 2 business days of receiving the package; you can expect to see a refund in form of original payment within 3 - 5 business days
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